Orders

Can you make a special order for me?

• Yes, I make orders weekly from various manufacturers & warehouses. Please contact us and we will be happy to help.

Do you offer bulk deals?

• It never hurts to ask! I try to help take your model railroad to the next level, without breaking the bank!

Can I pickup my order at your shop?

• We have local pick-up opened at our warehouse. You must email victoria@trainsinthevalley.com to schedule a pick-up to make sure a staff member is here to give you your order.

• If you do not communicate with us before arriving, we cannot guarantee someone will be at the warehouse to help you.

Can You combine, hold, or modify my order(s)?

• We would be happy to help.

• We typically will combine orders automatically and refund any shipping overcharge.

• For anything else, please contact us before we ship!

Pricing

• We may change our prices at our discretion and without notice.

• Your price is the price shown during checkout and is final.

• We will not adjust your price or offer you any credit.

• We reserve the right to cancel and refund an order placed for a product sold at an incorrect price due to human or computer error.

Payment Policy

• We process payments with either Stripe or PayPal.

Can I cancel an order?

• Yes, you can reply to the order confirmation email.

• Please let us know before your items ship.

• To avoid errors, please review your cart before you complete the checkout process.